RE: EXCEPTIONAL, OUTSTANDING SERVICE.
Further to our conversation this morning we would just like to say that we have found doing business with your company has been outstanding. Although we are only a small purchaser you have treated us as though we were a large company. We have been in business for over 40 years and we find that the answer to a good business is how you treat your customers. Cable-loc and yourself Ben have been extraordinary in the way that you conduct your business. Nothing has been a problem for you. We commend your business ethics and the efficiency of the despatch of products is well and truly remarkable, in fact, unbelievable. One phone call and the next thing you know is that the product is on your doorstep.
We would have no hesitation to refer Cable-loc and yourself to any of our business colleague’s and friends. Thank you very much for your service to us and we wish for your to continue for a very, very long time. All the best.
I'm emailing you because it has come to my attention that one of the last orders received had a very delicious confectionery (photo attached). I'm praying to the warehouse gods that the next time I order from the wonderful cable-loc is it possible to continue the confectionery that is attached in this email. I feel like I have said enough. And I hope this email makes all your customers realise the importance of freighting confectionery with an order. It really does lift people's spirits.
GOOD HUSTLE!! Many thanks
Ps: It's the little things in life that make me happy! :)
Good day Terry,
Just wanted to let you know that I received the last two orders with Voltex products, and already used them. I was impressed with the quality of the products, especially the industrial IP66 products which are fully compatible with Clipsal IP66 series. They fit easy in the existing products, practically they “drop in”, and the great thing, at only a fraction of the cost. What is impressing also, is the lifetime warranty, which speaks by itself for the quality and performance of the products. This new line of supply is enabling me to provide a more economical solution to my customers, which in turn generated a quite substantial increase in quotations acceptance and orders received. I am highly recommending Voltex products as one to one replacement to Clipsal products.
Thank you for your help and support.
As always very impressed with your companies service and willingness to assist however you can.
Most Recently impressed by your representative I spoke to via live chat yesterday afternoon, at the end of the chat he asked if there was anything else he could do to help, totally standard I know we do this too. However when i joked about somehow getting the product to us this afternoon ( the next day in a different state! ) he said he would try his best. Not only did the product arrive the next day, but it arrived first thing in the morning, this was extremely helpful to us as some items in the order were urgent items we just found out we needed for a job!
Keep it up, I assure you, the quality service is noticed and is appreciated.
would like to offer you some feedback about the service that everyone at Cable-Loc offers to their clients. I have mainly dealt with Brian, Mandi, Sam and some others I cant remember the names of: excuse my wayward memory. Every time i Have dealt with anyone at Cable-Loc they make you feel special, as if I am the only client you have got. Everybody is so helpful and if you dont know the answer to a question you all phone back within ten minutes with the correct answer. Emails arrive on a regular basis so as I dont miss out on one of the many specials you run, also Brian has phone me several times to tell me about specials you are running and if I want to be in on them. I have never experienced that sort of service with any other wholesaler. If i havent been paid and allow for that in your accounting system. You have a good supply of everthing and very rarely is anything put on back order and if it does you dont charge a postage fee to send it out when it arrives. Before christmas when all the solar had to be installed by the 31st and you had run out of the 20 amp DC isolators, Brian upgraded them to 32 amp DC isolators for the same price so i could get my installation completed, at this time all the other would not arrive under the normal mailing rate before the 31st and informed me that they would upgrade to Air Package for me. Try and get that service anywhere else. Im not employed by Cable-Loc and will supply my name and address in Queensland if requuired by anyone who does not believe me, then i can tell your more good things about this company.
Thanks to you all
Hi, I just wanted to let your company know about my experiences with purchasing from your sales department at Cable-Loc. I am very impressed with your service and your prompt delivery of the items. I would be very happy to recommend you to anyone I meet to let them know how an excellent business is run. I purchase a lot on-line and I often complain about the poor service of some Australian businesses but I can assure you that your business is an exception!!!
Well done Cable-Loc!!
Hi, I was having an issue with your website at 4:30 in the arvo, between Bryan and Sam I managed to place my order by 5.
To my surprise my order was on my doorstep the next morning with a bag of choccies included, excellent service.
Great service. Most impressed.
Hi Mandi, You guys are great to deal with. Very happy.
Great prices and fantastic service - your team has it all.
Please tell Sam that I am very happy that I was referred to you guys.
Thanks it's a pleasure doing business with you..
Great products, prompt postage, effortless transaction.
Thank you for the fast delivery of all items.!! Very happy with the products and will do business again indeed.
Very good service. I log onto the website which is very well laid out, click on the products that I need, place an order and it is despatched the same day if I order before 3pm. It is delivered to my door 3-4 days later. I have no problem with Cable Loc and all their service.
Thank you for your online service and great prices, it makes things a lot easier. And thanks for the lollies, my grand children love them.
Hi, Team, so far everyone i have dealt with has been fantastic. Well done and keep it up!!!
Couldn’t believe it, I only placed my order at lunch time yesterday and it was on my doorstep by 9am this morning!